Self Help → Training

Self Help Writer [COBALT] (PA-T-SHW-Cob-EN)


Description
Welcome to the Self Help Writer training! In this course, you will discover all there is to know to write knowledge procedures in the Self Help Studio, in the COBALT version, and deploy them in a Self Help Portal, where end-users will be able to access them. EasyVista's project methodology and best practices will guide you through every step of this journey, and prepare you for the Self Help Writer certification!

Language: English Course duration: 10 hours Course instructor: Professional Services Version: COBALT

Content
  • Self Help Introduction
  • Introducing EV Self Help
  • SELF HELP STUDIO
  • The Self Help Studio
  • How to install the Self Help Studio
  • Lab #0: Connection to the Self Help Studio
  • SELF HELP PORTAL
  • The Self Help Portal
  • Self Help Methodology
  • KCS and NONAKA
  • Project Methodology
  • Project Best Practices
  • WRITING FIRST STEPS
  • Lab #1: My First Procedure
  • Lab #2: Image Management
  • Writing Best Practices
  • Mass Import
  • Mass Import
  • Lab #3: Mass Import
  • ADVANCED WRITING
  • Lab #4: Create choices via branches
  • Lab #5: Create a simple form
  • Lab #6: Add an automatic action
  • Lab #7: Use contextual data
  • Lab #8: Call a sub-procedure
  • Lab #9: Create a Frequently Asked Questions (FAQ)
  • KNOWLEDGE & PUBLICATION MANAGEMENT
  • Knowledge Lifecycle
  • Publication Management
  • Lab #10: Create a minor version
  • Connection packages
  • Connection Packages
  • LAB #11: Retrieve user information
  • Lab #12: Create a ticket at end of procedure
  • Lab #13: Use a Mail connector
  • Language Management
  • Language Management
  • Lab #14: Language Management
  • SELF HELP WRITER RECAP
  • Self Help Writer Essentials
  • SATISFACTION SURVEY
  • Self Help Writer - Satisfaction Survey
  • ABOUT THE CERTIFICATION
  • Objective: Self Help Writer certification
Completion rules
  • All units must be completed